I contacted Roto-Rooter Plumbers in Sugar Land, Texas to provide a repair estimate for the servicing of my dual water heater system that stopped generating hot water. The Roto-Rooter Serviceman indicated that two new water heater units were needed at an estimated $2,000, including installation. This was a lot of money and I inquired if there were any alternatives. He assured me there was not. Then, he proceeded to hand me an invoice for $123 which had no parts or labor itemized. I explained my dismay with him regarding paying $123 for an estimate that I was told would be free, especially since no work had been performed. I immediately contacted the Roto-Rooter Sugar Land office to file a complaint. The Service Mgr. said that he would send one of his Master Plumbers, Mike Suttles, out the next day to provide a second opinion. Long story short, Mike advised me that I did not need new units and the problem could be fixed for $500. Additionally, I was told that I should not have been charged for the first visit per policy. Also the original technician left hazardous plastic debris in my attic near the heaters when he departed.
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