As my wife and I were waiting in a long car wash line on last Sunday, your employee rapped on our window and offered us a $2 coupon as an apology for the wait. First we talked about how nice it was of Bobby & Steve s. Then we talked about what we should do with the coupon. We decided. My wife went inside to buy something. She returned to the car and we talked about what she'd bought. All that attention to other things shortened the perceived wait by quite some time. Smart move, Bobby & Steve!
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