HORRIBLE is right.\r
I work for a large arcade and food service company. And have used A to Z in the past. They are always difficult to work with and take a long time to get answers and never get back to you without having to call them 1st. They are rarely able to actually fix problems. This is partly do to their lack of certifications from major manufactures (Onkyo and the like). They come unprepared to fix any issues and have long turn around times.\r
Last June (before we had these bad experiences) I gave them my home theater receiver to work on. They could not get the parts from Onkyo (not certified) and had to contact Onkyo directly to find out why and how to get the parts. Due to a lot of bad circumstances I could not pick up the receiver. They sent one reminder letter in January and I called to try and pick it up, but was unable to. So I was in the area 2 months later and called to say I was coming. They informed me that they no longer had it and they called and sent letters. None that I received, and no letter I would have had to sign for before they tossed my $1.5k piece of home theater equipment.\r
Needless to say they won't be repairing anymore of my equipment or my businesses.\r
And taking them to small claims court.
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