We stumbled across Residential Finance through Lending Tree when we decided to refinance last month. We could not have asked for a better experience. Our loan officer was Susan Harvey. She did an amazing job keeping us abreast of everything, answering/returning our calls and emails, explaining all the details (and sometimes multiple times) and getting everything in order/submitted in a timely manner. We're in CA and Susan is in FL so everything had to be done via computer/phone. Susan had someone come to our home in order to help with the closing (notary). I wish our initial loan and first refinance experiences were half as good as dealing with Susan was. For once, it felt like someone was looking out for our best interest instead of just their own. Residential Finance definitely offers exceptional customer service.
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