This place is a money-hungry dog prison. Not only do they only let your dog out TWICE in a full day to use the bathroom, but they get ZERO exercise or outdoor playtime without paying EXTRA for it!! I have never heard this in any other kennel. Locking a dog or cat up in a tiny cage all day is borderline abuse. When my dog was there, she incurred a bizarre and suspicious (as the vet called it) injury that they could not explain. Her back toenail was completely torn off past the quick, causing immense pain and veterinary treatment for my dog. Petsuites told me if I had purchased the "insurance plan" prior to boarding her that all of my $200 vet bill would have been covered. I have also never heard of having to buy an insurance policy to protect your pets. Isn't that why businesses are supposed to have insurance themselves? The regional manager, Alli [(513) 607-2967] was extraordinarily rude when I was talking to her about my experience and blamed it on my "dog's behavior" who she had NEVE
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