Long, but important REVIEW ***Read Me*** before going!
On Tuesday at about 4pm, I called Federal Way Automotive Radiator and spoke with a woman I believed to be Tracy. I asked if I brought in my radiator (out of the car) if they were able to pressure test it. She stated, yes absolutely, but Kevin (I believe was the name) had left for the day and she asked if I could come in on Wednesday. I said yes and asked what time he was off and she stated 5pm. I told her I would be there close to 4pm on Wednesday as possible with traffic and all.
On Wednesday I needed to leave work early in order to make it there on time, leaving enough time for them to test it. When I arrived at the shop, Tracy remembered my call and began to escort me to the shop to speak with the person that was going to test it. When we exited the building, she must have not seen this persons vehicle, because she stated Oh, looks as if he has left. She was very nice and apologetic, I was slightly upset since I had to leave work early to make it there and she was aware I was coming from the call the day before, but it is, what it is, at that point. She apologized again and asked if I could come back tomorrow at the same time. I said yes, as I really needed this repaired ASAP.
On Thursday, I once again left work early, un-paid time, to make it to their shop on time. My travel distance is about 30 miles during rush hour traffic which makes judging commute time tricky. About half way I decided to call to make sure the guy was there this time before driving another 10 miles past my house to their shop.
A male (unknown name) answered the phone. I then described what had happened the day before and stated I was calling to make sure he was there before coming all the way. He said actually that guy has gone home for the day. I said, WOW, So you guys must not want my business then. He said, really dude. I said Yeah, really,I took off work early twice to come have work done. He then began to tell me something about the employees are paid by job and if there is no work they dont have them sit there all day. (Which I understand! BUT what about my appointment TWICEis that not work for him to do.) Then after his statement about cant sit there all day, he tells me, You Know, why dont you call Performance Radiator up the street, they should be able to help you.
Now exactly what kind of business refers paying customers to their competition??? Why was my appointment handled this way, twice, by supposable professionals. I mean after all they do advertize themselves as Full Service Radiator Shop - Special Project Capabilities Clean/Test/Repair/Rebuild/Recore/Plastic-Aluminum Radiator Repair/New Radiators Available directly on their website. Apparently these services are only available when its convenient for them. And if this is the mentality of the people working there, I wouldnt let them touch a lug nut on my car because this is case and proof they dont care about customers or their customers time and vehicle repair needs! I am affiliated with Pacific Raceways and all the local hotrod shops (as they claim to be as well) so if this is the service they give to fellow hot-rodders, imagine what the John Doe would get??
RESPONSE FROM Federal Way Automotive & Radiator:
Thank you for your review. We do apologize for all the inconvenience we have caused you. As you can understand, we do allow our employees to leave when they are caught up with their work/or have run out of work. If you could have left the radiator with us, we would have gotten a proper test on it but you were not comfortable leaving the radiator with us. Hope you were able to take care of your radiator issues....Ron & Tracy Buckholz Owners
more