I waited over 30 min for the Courtesy Van to take me to work in the morning. Even after waiting 30 min when I asked the receptionist in the waiting area (which has improved significantly) she said it would be an additional 20 min. I needed to use a co-worker to come get me. However, Bob Schille was aware of the issue and made extra sure when the car was ready to have the van sent promptly for me.
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