When I was in your store yesterday, I received a phone call from a customer of mine that I have been working with for twelve years. I have done many favors for him over those years but he never once said thank you. As I was driving home, I thought about that call and wondered whether I had ever been guilty of not saying thanks to someone who had been providing me with great service for a long time. It occurred to me the answer to that question was standing right in front of me while I had been on the phone. I have never taken the time to tell you how much I appreciate all the times you have gone the extra mile for me. You have customized orders, chased down items that were in short supply, helped me find better award ideas then the ones I came into the store with, and delivered everything on time...even when I didn't give you much time to work with. More than that Hugh, you make the experience of working with you fun. I look forward to dealing with you. There are a lot of places I could go for awards but I can't imagine that anyone one of them would take more interest in me or in my order. Thanks for never letting me down and thanks for being one of my business contacts who feels more and more like a friend.
more