My husband and I have been going here for a couple of years and only because we like Ben the dental hygienist for our cleaning. Dr Sundberg and her receptionist on the other hand are a nuisance. Numerous phone calls, text messages, postcards, surveys (if you write a compliment you get $50) emails to try and get you to come in. Telling you to come in before the year ends to maximize your insurance coverage. Always asking us to change our appointments and when we ask to change it if it's a minute past the 48hr window you get slapped with a fee, ridiculous! \r
I seem to get an x-ray at every visit, even just for teeth cleaning and she finds something that needs work on, I've had her other staff tell me they are not sure why a tooth was marked for a filling when they didn't see a cavity!\r
My last teeth cleaning she said I need a filling, and when her staff checked it they said there is no cavity, so she went back to her previous x-ray and she said, 'hmmm the tooth mineral must of restored it..i was like what the heck is that possible???? then she laughed and said good thing you waited otherwise we would of put a filling in for nothing' \r
Most recently I had a crown put in with the wrong color shade - i don't know how the high technology got this wrong - i went ahead cos it was my last visit and it was my back tooth anyway. So they told me my insurance covered 60% of the crown, which meant i had to pay the difference of $398. They took lots of pics to ensure the crown would not get denied, low and behold my insurance did not cover this and I am requested to pay $600 more because they did not check my insurance. I told them this is their error and I only agreed to pay what was quoted to me...now i'm waiting to hear back from BBB Complaints. \r
From my experience, I do not recommend this place.
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