Ordered two replacement floorpans. Long story short, my account was charged twice and my order was declined by Raybuck. The cause was a conflicting address on the account (shipping vs. billing) which I admit was my fault. Called my bank and they stated the charges did go through while Raybuck stated they did not go through. Bank required a fax from Raybuck to remove charges from my account. This is where it went downhill, I called Raybuck to ask for the fax and whomever answered the phone (female and didn't give name) was rude and condescending and stated she would not send the fax. Very hateful. I had to call the bank back, ask them to stay on the line while I conferenced them with Raybuck's so they could hear it from them and not me. Horrible experience and our shop will never purchase anything from them again on principle. Customer service goes a long way with me...
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