I was traveling out of state when I experienced problems with my tires. I did have to purchase new tires. Unfortunately the Firestone facility could not do the wheel alignment for my Passat so I needed to contact a Volkswagen dealership. I scanned the yellow pages on Fri. at 6:10 pm!! The first dealership I contacted was closed for repairs on Sat. I needed to get the repair done on Sat. because I was due to leave the Tampa area on Mon am. I continued to look further. The next dealer I contacted (I believe the dealershop name was Branham???) said that there was another dealer closer to me which was part of the same organization. Anyway, he gave me their phone number and the name of the Service Manager. He stated that they would be able to help me and if I needed further assistance to call him back. Wow,very nice indeed. I had hope. Unfortunately, I do not have his name. Next I called Kuhn, but the service department was closed, I left a message with my number and problem. When I returned to the home of the relatives I was visiting they informed me that the dealership was a few minutes from the place we were having dinner that night. I followed them to the restaurant to drop my car at the dealership after dinner. I was hoping that if the car was there they may have an opportunity to work on it. It was late and dark when I arrived at your facility. I was helped by another man who was there dropping a friends car off. He was an employee, William Diamond, and he was very helpful showing me where to park the car and fill out the form and the location of the drop box. He gave me his card and phone # and told me to call him if I needed any further help. Sooo nice!!! The next morning they called me shortly after opening and informed me that they would work me in for service. I was so grateful!!!! About noon my car was ready for pick up. I can't tell you how appreciative I am for their attention and help. I had a 500 mile trip home and to know my car was in good working condition made me feel safe, especially while traveling alone. I cannot say enough about the service staff and the customer representatives I spoke with on the phone and the gentleman that helped me at drop off. You have great employees all the way around your organization. Bravo!!! I hope you share this with corporate or at least your regional manager. You deserve credit for being a customer service oriented organization. I only hope that my Volkswagen dealership, Wray Automotive, is as wonderful to all their customers as well. A very happy customer!
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