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Editorial review from Citysearch - Review by citysearch c | Thoroughbred Ford

Thoroughbred Ford

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Editorial review from Citysearch 3/21/2013

Concerning the body shop: I got an initial call saying what they were fixing. I never heard from them again so finally I call them and they said it has been ready for days. I go there and find out they did all kinds of changes without asking. I notice right off a part is damaged but they assure me it isn't plus its the wrong color with the original being clear and the new one yellow. There are 4 other issues that have to be fixed also. I complain to the insurance company and they agree to fix it and 4 other problems. One of the problems is they broke a piece of plastic but refuse to fix it and tell me they hope I don't need a new one because they are expensive. They tell me to wait for the new part. I don't hear anything so a week later I call and its been done for days. I go to pick up the vehicle and find out the part they replaced it with is the correct color but is all scratched and the wrong size. It is 1 inch too short and the glass inside is way too small . I asked them what is up and they tell me they have fixed it all they are going to even though the parts have a one year warranty and lifetime on labor. I took a car into them that before it was wrecked was in perfect shape and now it has a scratched mirror that is the wrong size and there is nothing I can do about it. They charged me $187 for a salvage mirror assembly and a new one was $250. I really can't believe that for that price difference that they would risk an irritated customer. I wouldn't recommend them to my worst enemy. The feeling you get from them is like you might have just taken it to the ghetto body shop because that is the quality that you end up with. more
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