Beware of this company. Joined the maintenance program and all was good. Then I had a problem with my unit. They told me my heating element had rusted out and was causing the problem. He said it would be better to buy a new unit than spend $3k to fix it. I said ok what does a new one cost, they had to call in the sales person. He comes out and says $9k after a $1,500 coupon was applied. They wanted to do it the next day and said ok. After sleeping on it, called them and postponed the install. Called two other local reputable companies, they both quoted me for the same product installed $6k. After negotiating I ended up paying $5,050. The other two companies also showed me the heating element that only had minor rust on it and was not a concern yet. They said I didn't need to replace it unless I just wanted peace of mind and better efficiency. \r
\r
The bottom line, buyer beware with this company. Also, read reviews from Nashville on Hiller. You will see similar stories. Not saying their service is bad, just their prices. Not to mention what seems to be a pattern of misleading or up selling. Do your homework and get other quotes.
more