I was recently in Jean Madeline (I'm new to the area too), and witnessed a client yelling at a male colorist. I wanted to commend him and the company for how he handled the situation with grace and just took her insults. First off, her color was beautiful, and she seemed a little off her rocker. With all of the suggestions he gave that woman, a solution could have been reached. She seemed to feed off of the attention from her ranting and foul language. The whole time he just smiled and was understanding, without being condescending. \r
\r
KUDOS to you Jean Madeline for your calmness and poise. And to the woman with the pretty brown hair- maybe you should adjust your meds before getting your hair done.\r
\r
Sincerely,\r
A new client based just on this experience...
more