Lack of care and communication in time of critical care. I find the signature of great care and service is in times when it is most critical. After being a loyal customer of Morrisville Cat Hospital for nearly a decade, they have lost my trust and business. This lack of trust is due to the philosophy of patient care during an emergency and not responding to 2 separate communications wishing to speak to Dr. Simpson about my experiences. \r
\r
Questionable philosophy of patient care: I called with a sick cat and after explaining what was happening, the vet determined the issue was critical and my cat needed to be seen that day by a doctor. Even though, they were open, they would not squeeze in my appointment and instead told me to go to an emergency vet because they were booked. I called the vet where we take my dog and after explaining the situation, they fit me in immediately. After talking with the new vet, it is clear I want my business to be where I feel the staff and vets focus on patient care not convenience of their schedule.\r
\r
Lack of communication: During the situation above I asked that Dr. Simpson call me back as I was surprised by the response I got to this emergency. After 10 days I had not heard back and sent an email with my concerns. It has been 2 weeks and I have had absolutely no follow up. There business is not set up in a way to encourage open communication.\r
\r
I no longer recommend Morrisville Cat Hospital and will no longer be taking my pets there. I actively sought out to discuss my experiences with them so that there was an opportunity to adapt their practices. I urge you to seek a new vet so that you don't experience the same disappointment I did after being a loyal customer for a decade. \r
\r
more