I scheduled furnace maintenance with Specialty Heating two weeks before the date they were to show up at my house. I also had to schedule time off with my employer to be at home at the appointed time for the maintenance. On the day of the maintenance appointment I arrived home in plenty of time before the scheduled appointment. The scheduled time for the maintenance came and went and no one showed up and there were no phone calls from Specialty Heating. Over an hour past my appointment time I called in to Specialty Heating to find out what had happened. When they answered the phone they said it was a very busy day and the technicians were busy at an installation. WHAT!?!? How come no one at Specialty Heating could do a better job of scheduling the service people so that someone was free to perform my scheduled maintenance, or at least call me? Again, let me repeat, my maintenance had been scheduled for over two weeks and I had taken time off from work to be available. I now do not plan to have Specialty Heating do my maintenance. They stood me up once. What is to keep it from happening again? I think it is time for me to find another Carrier certified dealer to assist me.
more