Beware & avoid this business. \r
\r
I don't enjoy writing negative reviews and much prefer a glowing positive. Yet due to my experience at this business, I felt it necessary to warn fellow consumers accordingly.\r
\r
I've purchased several pieces of fine jewelery here. My last transaction was a diamond anniversary ring. Jeff was great & very helpful during the entire selection process. He painstakingly showed me several stones, and settings. He taught me how to use a jeweler's loop (magnifying glass) and what to look for in a diamond. It was a good and informative process.\r
\r
I chose a stone, and a setting and had it mounted. Jeff said it would be ready the following Saturday (our anniversary). When I returned to pick up my purchase as scheduled Jeff wasn't there. I was told by the woman he would be out for the rest of the day. She was busy with another customer but remembered me and knew I was picking up the ring. I gave her my slip, she handed me the box, I opened it to see the finished product and went on my way.\r
\r
Before I presented the stone to my wife, I wanted to take another look at the ring. Upon closer inspection of the ring at home with a magnifying glass, I noticed a chip missing from the bottom side of the stone! I returned to the store Monday morning to speak with Jeff. He seemed like a different person - like Jekyll & Hyde. Jeff went off a tirade saying he wasn't responsible. He was extremely aggressive and rude. I was shocked. I actually felt as if he was going to become violent with me. I can defend myself but knew this wasn't the place for a fight and the best way to defuse this situation was to leave the store. I called back after he calmed down. Jeff said I should have waited for him to give me the ring (the classic Catch 22). Jeff said he would not consider any further remedies.\r
\r
I will never patronize this place again.
more