Unfortunately cars break down and sometimes the problem is worse than originally thought. This just so happened to be the case with my vehicle. I don't blame Tri-Action, or Mike for this problem, but the way it was figured out and how I was treated afterward is the problem. When on the phone with Tim, I was going through my own check list of how this happened. I was concerned, confused and a little frustrated; although, I never let that show. While asking questions I could tell that Tim was getting extremely upset. So that is when I decided to go up to the shop and talk face to face. Bad idea! I have never seen a grown man, that owns a business, act like such a child. I never once raised my voice or insulted anyone, but Tim sure thought I did. He got red in the face, threw a tantrum, cursed and stormed off. Mike, the mechanic, calmly explained what had happened in a way that made sense. I paid my bill, unhappy, and was about to be on my way, but Tim wasn't done yet. He came back into the shop and we got into the worst verbal confrontation that I have ever been a part of. I've taken my cars here plenty of times, and like most, have always been happy. I truly believe that the mechanics know what they are doing; however, I don't know how anyone could trust an owner that acted the way Tim did. Go ahead and take your car here, they will probably fix it fine, but just don't ever ask a question, or question if the work was done right, or like most smart people, get a second opinion. As for me, I will be finding a repair shop that remembers that the customer is the one keeping the shop running. A day ago I would have told anyone I knew to take their car here. Now, I will only tell people about how big of child Tim was and have a good laugh when I think about how high is blood pressure must of been. And to think all of this could have been avoided if he just calmly talked to me like a man.
more