I guess when it comes to replacing the whole roof they are ok??? I can guess this from all the positive reviews. BUT when it comes to repairing your roof don't let them touch it. I had them place a tarp on my roof (to latter come back and repair)when they put the tarp down they used staples (all over the top part of the roof)which caused a lot more damage and now I am looking at having to replace the damages they did. Even a basic roofer knows not to use staples. I had my insurance company say the samething. They don't know what they are doing.
RESPONSE FROM Northern Virginia Roofing:
NVR went out to tarp Mr. Amours roof right after the Hurricane in the fall because of a roof leak. An insurance claim was made by Mr. Amour for a full replacement roof, but since his roof was in poor condition to begin with, his insurance company refused to pay for a new roof. NVR offered several alternatives to fix or repair the roof. Mr. Amour expected us to credit the full $600.00 tarping fee in return for some minor repairs, which we believe he was reimbursed for by the insurance company. If his insurance company would not pay for this then his complaint should be with the insurance company not us. In addressing the staples in the tarp complaint; there is no other way to install a tarp on a roof, except with staples or nails, otherwise the tarp would not stay down in high winds.
It appears Mr. Amour is less than forthright when lodging his complaint against NVR since he used a fictitious name (Mike Smith). We hope that anyone who reads this complaint would take into consideration that the work was done for him (tarping) was done properly, quickly and professionally.
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