Wow, just a horrible experience taking my pets there to be groomed today. I dropped them off at 8:30 in the morning and they did not mention what time they expected to be finished. I had a very important (cell phones off) meeting this morning at 10:30 I had to attend. After the meeting was over I promptly checked my phone at 11:30 and saw that I had a voicemail that my pets were done being groomed. This message was left shortly after my meeting began just after 10:30. So I went straight down there to pick them up (I was only ten minutes away). When I got there I immediately began getting attitude from the staff for not getting there right away after they called. I told them that I had been in a meeting and that in the past it was never a problem for them to wait a little while after getting done until I could pick them up (this is after all a doggie day care and I had provided a kennel carrier). They said this was a new policy. Well that was news to me since they certainly had bothered to mention it to me before! I suppose I am expected to wait in the wings for two plus hours so that I can be pick them up the second they are done? If that's the case some advance notice that that is the case would be nice. I gave them my credit card to pay my bill, and when I was signing it I noticed I had been overcharged. When I asked I was told that was the $20 ""late fee"". It was only one hour after they called I came and picked them up, and this was during normal business hours (they weren't even close to closing) No one even bothered to mention to me that they were charging me this, just tacked it on my bill and didn't say a word! I sincerely hope they enjoy the extra $20 because it will cost them hundreds of dollars of my future business. What a great way to treat a long time customer and what a way to run a business during a recession!
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