I just want to start off by saying that my service adviser Judy was phenomenal during my service visit. Of course my visit was UN-planned but she knew something was seriously wrong with my Mazda 6. Even though, they did not have any loaners for me during visit but she did make arrangements for a rental. During my rental visit, I had the worst experience with the transaction from giving me car that I could barely fit in due to my height. I tried to get the rental car place to help me with putting me in something different and it was unsuccessful due to there customer service. I was upset and I notified Judy about and she was not happy that her customer was happy with the service he received from the rental car place. She picked up the phone and found out what was going on with them and that they need to figure something out about a rental. 5 minutes later I was shocked that the rental car place showed up to the dealership with a bigger vehicle that I could fit in. All I could say to Judy was thank you, she handled the situation very well and I commend her to the Rick Case family for the time and patience that she had during my visit and the experience that I had with rental car place. And again, I Thank You Judy.
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