I have purchased 4 used cars in my life. Two from Carmax, one from University Ford and one from Rick Hendrick. Every time I have had horrible experiences. I always leave the dealership exhausted and feeling as if the car dealer got over on me. Yesterday I purchased my first new car. The experience was wonderful. My salesman was Donald McClam. Don was very straight forward with me. He knew my budget and didn't try to convince me to buy a more expensive car. I test drove the Dodge Avenger and felt like I was in the type of car that was made for me. Scott Hooper was my finance manager. The first financial institution wanted to give me an 18% interest rate with a $450 car payment. Scott pushed for a $407 car payment. I signed the papers and prepared to pickup my car the next day. When I arrived Scott told me he had found a better deal for me. I now had a car loan for 8% with a $350 car payment. It took everything in me not to cry. Scott went above and beyond. I had already signed the papers the day before. Scott didn't have to keep fighting for me. I was blown away. My delivery coordinators were Rashawn Bass and Brandy Rhanes. They were like the icing on the cake. Both of them made sure I understood the benefits of owning a Chrysler group vehicle. Rashawn talked to me about my free road side assistance and free oil changes. Brandy made sure I didn't kill myself in my new car. She showed me how to turn the head lights on, change the radio from the steering wheel and cruise control. I know that sounds simple but I'm more of a rider than a driver. By the time I left Sport Durst I felt like royalty.
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