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Stand behind their work - Review by citysearch c | Platinum Heating and Cooling, LLC

Platinum Heating and Cooling, LLC

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Stand behind their work 2/8/2013

---Updated---\r \r Just under 3 years in and I am having problems with the humidifier. Have spent a week trying to get a hold of Platinum and they do not answer their phone or return my calls. Not sure if they are out of business now, but I would not recommend them any more!\r \r \r ---------\r \r I had initially thought about going with another vendor who was cheaper, but they had no reviews and were selling an 'off brand' product. James at Platinum came out and gave a free estimate, and offered a Honeywell solution that we went with. A couple of months later when the unit was indicating that it needed service, he came back that day (on a Saturday) to evaluate and discuss alternatives. James came back a third time to fix the unit, and was always prompt and professional for each appointment. Pros: Excellent customer service and workmanship Cons: Slightly pricier that some competitors more
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