We called Roto-Rooter at 1030 a.m and the dispatcher (I emphasize the dispatcher) told us they would get someone out within a half hour. An hour later we get a call from dispatch, again, saying someone would be out in an hour. A tech finally arrived at around 2:30, my day was shot.\r
The tech found the obstruction and apparently only moved it to the main line which we both thought took care of the problem. Unfortunately it just relocated the clog. The next morning we called again. Once again DISPATCH told us they would be out shortly. Once again it was 3:00 before Tim (tech #1633) showed up. Unfortunately for Tim, Roto-Rooter tried to charge us a second time to fix the issue. After a lengthy discussion with a supervisor a fair compromise was agreed upon. Tim was tasked with the compromise and did the work marvelously. He spent hours working knowing that his commission was obliterated by the compromise yet he never complained and seemed genuinely concerned that we be happy with Roto-Rooter. Am I happy with Roto-Rooter I would say as a company no, but they obviously hire top quality techs because Tim did a hell of a lot of hard work and did it pleasantly and professionally. I think Roto-Rooter was saved by Tim this night. So I guess if I had to, I would recommend Roto-Rooter simply because of the techs that represent the company. Once again a case of the working man making the company look good.
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