I would be very careful of doing business with this shop. I asked the manager what was his hourly rate was, and he stated it depends on the vehicle. I was charged 1.6 hours for labor to replace a belt tensioner pulley on 2002 Pontiac with a 3.8 and checked on line and labor time was .4 to .5. I expressed this and they would not change it. With all of the apps and on line resources they are caught red handed!
So people of Queen Creek make sure you get quote from a few different shop before doing business with these people. I guarantee you will SAVE 35% off any quoted price with other repairs shop then dealing with this shop. Do yourself a favor get multiple quotes before any work done here.
BUYER BEWARE
RESPONSE FROM Network Automotive Service Center:
Mr. VanVuren,
Thank you for your feedback.
Our manager, Erik Palen, left you a voice message yesterday. After further inquiry into this situation we have found there was a breakdown in communication on our end and we would like to refund you the difference ($78.76) in the additional time you were charged for unnecessary removal of the serpentine belt.
Please feel free to contact Erik at 480-779-4565 to coordinate a time to get you your refund. We are an honest family owned and operated shop and apologize for the miscommunication. We hope you will be able to see beyond this one experience and give us another opportunity to serve you and your vehicle.
Sincerely,
Scott Webster
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