I have used Lincoln to service my garage door since the early 1980's. I have always had excellent service from them until this October. \r
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The cable had come off the drum, they sent a guy who fixed that and then proceeded to squirt lube (grease) onto the drive shaft. He put so much grease on the shaft that it started to drip down on the garage floor in ugly black spots. The outside of the garage door started showing oil spots where the too generous use of spray lube had gone from the inside hinges to stain the outside of the door in multiple areas. \r
I tried to clean this up with kitty litter on the floor and washing the outside of the garage door only to have the outside spots reappear, and more grease dropping on the garage floor. I also did my best to wipe excess grease from the overhead head drive on two occasions, but it kept dripping.\r
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Well, of course the grease got tracked in to the wife's carpet leaving black grease marks on a beige carpet. Mama's not happy!! \r
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So I called Lincoln. Spoke with Bryan who said he was the owner. I explained the situation and he was absolutely unsympathetic. Instead, he blamed it on my garage door opener?! ""those shaft drives are a piece of junk! they are puke! you need to replace it with a new belt drive"" blah , blah.\r
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I explained that I wasn't asking for him to clean the carpet (my wife got down and scrubbed the spots out herself) but just to clean the excess lube (applied by his technician) up so it wouldn't drop any more on the floor. He said he would have to charge me for the time it took to do that! \r
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I object to paying extra to correct a mistake that should not have been made in the first place. I will not use Lincoln for any future needs and will advise my friends to avoid them as well. If you have a problem with them, do not expect Bryan , the owner, to stand behind their work.\r
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