We received a very nice memorial urn for our cat, but the chain for the pendant wasn't in the box with the rest of our stuff. I had to call for it, and they didn't have the right chain anymore, so had to order a different one instead. Wish they had a choice of American long-haired cat urns, as ours was one & there are none to choose from. Limited on grays as well for cats. Otherwise, not a bad site. We used a different one for our dog; received a lovely urn for him with free engraving. Wish I could have remembered it's web address. Might have saved a little, but still, the urn for our cat was nice. He's with our dog on the shelf now. RIP, guys. Love you.
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