Max and his entire staff are completely honest. He has serviced my MB's for over 30 years without a single negative incident or disappointment. When I read the handful of negative reviews, I have to shake my head and wonder if they are talking about THE Better Wrench in Chapel Hill. Mistakes can and will happen but I know Max well enough to say that he will make it right if it is brought to his attention and presented in a courteous manner. Ed J
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