I bought a beautifully unique dress to wear at my daughter’s wedding from Deidre’s Special Day in Pittsfield along with two yards of additional fabric. Although I let them know I was visiting from out of town, this was my first stop and my intention was to shop around before making a purchase, they were attentive and managed to find a dress that I couldn’t walk away from. I did, however want a longer sleeve and asked if I could purchase the fabric. They followed through, contacted the manufacturer and took care of that order. The problems began when expected delivery dates to their store came and went. I have never worked with any business that provided such wonderful communication and follow-through. One of the owners called the manufacturer and delivery services while I waited, gave me his cell phone number and encouraged me to call as often as I wanted to. He was even better than his word tracking down what was not their fault and providing information to me several times a day. He persevered until he resolved the situation and insisted on personally delivering it to me at work, well over an hour away. At no time did I ask for or expect this level of service; they just did it. Deidre’s has also offered a full refund. I cannot recommend them enough. It is so rare to find this level of consideration, kindness and professionalism. My shoes and my sister’s dress for the wedding were also purchased at Deidre’s Special Day. Regardless of the distance, they will continue to be my first stop.
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