I used Start Fresh for quite a few years. Over the years, on a few occasions I would mention things that were forgotten or missed to the owner. She listened and I thought she heard. But, recently the service quality has diminished. I let her know about 4 times in the past 6 months about the quality of service decreasing. The last time, the owner said that her team said they did everything I commented about. However, the food and crumbs left on my kitchen counter, said otherwise. The owner basically accused me of lying. I have to agree with childofgod27.
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