Beck Furs / Berkshire Furs did not perform cleaning that I paid for.\r
I think it is important to make people aware of the very questionable business practices. I say STAY AWAY!!!\r
I found a soiled, smelly, but intact fox fur jacket at a tag sale and took it to Berkshire Furs / Beck Furs be cleaned. It was returned to me not cleaned at all. My expectation was rather low –just for the obvious soil to be removed and that it would smell better. The proprietor, Jeanne Carmel told me not to expect it to come back white like it was when it was new. I was okay with that. She said she would work on the smell. I was okay with that, too.\r
I took pictures of the jacket before leaving it to be cleaned and there is no discernible difference. It still stinks of badly of cigarettes & perfume. The fur still feels oily, the sleeves & jacket bottom still look dirty and ratty with obvious soil. The stains on the sleeve linings are still there. There was sand in the pockets when I dropped it off that is still there! It did not even come back on a hanger! I was charged $75 for this dis-service. \r
I called to complain and Jeanne Carmel wanted to know what made me think that cleaning had ‘t been performed. I gave her the above stated reasons. Her first comment was that I should “turn the jacket hem side up and give it a good shake”. I told her I thought that was all she had done to clean it. Moving on from there, we began to discuss the lining stains. She told me they do nothing with the lining, that they only clean the fur, which she failed to indicate when I gave the coat to her. I asked about the matting on the sleeves – she said that she thought that the jacket looked very good when it left her shop. I asked if she was saying that my friend had made it dirty before giving it to me. I asked about why it wasn’t returned on a hanger. Jeanne said all they had were wooden ones-(so, why not use one?) Rather than continue to detail out our conversation, for purpose of this review I will say that instead of addressing my concerns Jeanne Carmel repeatedly tried to evade them. \r
I made the #1 mistake by paying in advance for this. I did that for my own convenience, because I intended that my friend who lives near Berkshire Furs in Hinsdale, MA to be able to pick the jacket up. Had I picked it up myself, I would not have accepted it. I am going to give 1 more chance for them to perform the job I paid for. \r
I picked up the coat on 12-6-2013 and it has now been cleaned. It should not have been that difficult.\r
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