This is the first time I have ever outwardly complained about a business, but my experience at Dyer and Posta has been incredibly frustrating and I think potential clients should know. I went to the salon after seeing a high rating on Yelp and was very excited about my visit. Shannon was my stylist. While washing my hair, I could feel her fingernail falling off. When we returned to her station, she immediately checked instagram on her phone. I asked for a trim and shape-up as I want to grow my hair out. She literally cut 1/2 an inch straight around the bottom and an inch from my bangs and dried. I thought she would attend to my layers after my hair was dry. Nope. Within 25 minutes, I was washed, dried and sent to checkout. I paid and went to the car and tried to rearrange and restyle. It didn't work. I called and was told that D&P had a redo policy for first-time customers. I declined, stating that I wanted a refund. When I followed-up the next day, I was denied a refund. I even spoke to the owner, Stephen, who asked me accusatory questions about my experience. I will never go back and would not recommend this salon to anyone.
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