By far the worst customer service I've ever experienced! After I purchased the dress they could care less about providing a friendly experience. They charged me an extra $355 in extras and alterations, a little heads up would have been nice. The day of my wedding was the first time I put the dress on after the alterations had been done. The ceremony was beautiful but when my sister went to bustle the dress for the first time the buttons simply fell off! My wedding planner had to use safety pins to hold the dress together for my entire wedding night. I am a roll with it kind of gal but figured Ana's would comp me later. I went to see Ana and when I explained\r
What happened she said ""impossible buttons don't just fall off"". I assured her that they did, the very first time buttoning them in front of many witnesses. Her answer was to call me a liar and suggest I must have done it later when dancing or being rough (this was not the case), it was my fault she told me. I asked if she would have the dress cleaned for me or refund my the cost if alterations and she said ""absolutely not! Buttons just fall off sometimes and that's normal"". I asked if she really felt that it was ""Normal"" for buttons to fall of her dresses, forcing her brides to use safety pins to fix her work, to which she replied, ""yes sometimes it just happens"". Very disturbed I went to leave and let them know I would be leaving negative feedback and that I worked in customer service and this was the worst I'd ever come across. That's when they chased me out the door yelling that it was my fault and if I left bad feedback they'd sue me. I was a little freaked out by their growing aggression. I got in my car and when I was trying to leave a shop girl almost blocked me in and started to honk at me while I was trying to cross 2 lanes of traffic to exit. I had to stop at a traffic light and she actually pulled up along side of me yelling at me to roll down my window, and that she was just defending the store and that it really must have been my fault. She was very angry and I felt threatened. I was happy to finally see her and the shop disappear into my rear view.
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