Since I purchased my aids at the West Shore Hearing Center over two years ago, there have been multiple problems – not only with the aids themselves, but with poor customer service, lack of apathy, and lack of professionalism displayed by the staff.\r
There are times when I had to call at least a dozen times to reach someone, which is something I experienced quite often, turning a minor inconvenience into a major headache. When I received the answering machine, the calls would go unreturned. \r
I also had to make several unexpected stops to the office to deal with problems with the hearing aids, including rectifying a poor original fitting, battery drainage problems and wax trap complications.\r
For years, I experienced problems with the aids and felt those problems could have been identified earlier – when the product was still under warranty. Yet, it was not suggested that we send the aids to the manufacture until after the warranty expired. \r
These inconveniences were bad enough on their own, and were made significantly worse by the customer service I received. I have never experienced such awful service before and hopefully never will again.\r
My intent with this review – along with my letter to the Better Business Bureau – is to warn potential customers of the frustrations that I experienced. I highly suggest checking out Associated Otolaryngologists of PA (Hershey office). They’ve worked to correct, to the best of their ability, the damage done from the West Shore Hearing Center.\r
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