HORRIBLE SERVICE!!! \r
I brought my car in to the Shortline Kia service station Thursday. November 7, 2013 for my oil change appointment at 1:00 p.m. Todd Woodard met me when I brought my car in and checked me in. I asked him about how long it would take he said about an hour but he would try to expedite it. I sat in the waiting room for over an hour and during that time Todd walked past me at least twice. At 2:38 I finally went back out to the garage to ask when my car would be ready. Todd said 5 minutes. This time I waited in the garage about 20 minutes later he brought my car to the front. \r
I walked over to the front with my wallet out and my coupon in hand and I said to Todd, “2 hours is kind of a long time for an oil change”, he replied, “It happens” I said, “even when you have an appointment? I’ve been here since 1:00.” At this point he wasn’t letting me finish my sentences he was interrupting me and talking over me like he didn’t want to hear what I had to say. He interrupted, “It says here you weren’t checked in until 1:40” I said, “no I brought my car in at 1:00”. Then he interrupted, well my tech wasn’t back here” I said that’s fine, but don’t you think that was an update you should have given me? Then he slammed his hands down and said, “you know what? JUST TAKE IT!” I looked at him in paused and said excuse me? He said, “JUST TAKE IT!” I asked him why he was speaking to me that way, he said. “That’s what you want isn’t it? Just take it?” I asked him if he was speaking to me this way because I was a women or because I’m black? He said very rudely “I’m sorry, just take it!” I told him that I needed to speak with his supervisor, he told me they were not there. He started to calm his voice down and said, “I’m sorry, just take it”.\r
I walked up to the counter with every intention of paying for my oil change and just letting Todd know that I was unhappy with my experience and I would getting oil changes from Shortline anymore. \r
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