This is one of the hardest banks for a working individual to use. I just want my additional funds sent with my monthly payment to be applied to the principal. That CANNOT be done. They ""borrow"" (without my permission) the additional amount and decrease the next payment by that amount. So, they use that money for a month free of charge. This may individually not equal a lot but how many time a month based on how many people do this and it equals a lot of money. Now, I have to drive in to a branch and make this happen or write a note explaining what I want and mail it in but I CANNOT use the Internet! In NO way does banking here make me better off then banking with SSFCU's competitor. Had I known that SSFCU could not keep up with the banking needs of the 21st century customers, I would have never banked here! Internet banking is where it's at and coupled with CUSTOMER SERVICE is an organization I want to have on my side...sorry SSFCU you're not there yet.
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