We had an awful experience dropping off our dog for grooming. We have a 14 year old Shih Tzu, who's been going to other groomers all her life. When we couldn't get an appointment with our normal groomer, we called this place. They went on and on over the phone about how they loved old dogs and would keep her calm and it wouldn't be a problem at all. They'd go as quickly as possible so that she wouldn't have to spend too much time there. \r
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So we dropped her off on the morning of the appointment, and everything seemed to be going well. The hours went by, until finally they called in the afternoon to say they weren't going to cut her hair because she was too old. They kept her there for four hours, and all they did was give her a bath and then not actually do anything that I couldn't have done here at home. The best part is, they charged me $15 for the bath. So I paid them money to make my dog miserable all day and they didn't even do the service that she needed done. We'll never be coming back here again under any circumstances, and I'd recommend that you stay away too. From reading other reviews, it seems like the business is run in a way that's looking for ways to screw you over.\r
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As a side note, they buy puppies from puppy mills and sell them in the store. They sure look cute playing in their little cage, but I feel bad for the ones that don't get purchased after a month or so and grow too big. I'm no PETA supporter by any stretch, but anyone who actually cares about animals shouldn't support this practice.
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