Always quick to let me know what they are going to do and the cost before they do it. Only time I've had a problem with something they worked on was when I brought it back in 2 months later for something I thought was unrelated to the previous work (a leaking rear axle seal following prior brake work) but they recognized it was something they recognized it was something they had disturbed and repaired it at no charge.
You get the service you pay for and I think they are worth it.
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