I was ripped off by ACE last week. We have an annual contract with ACE, which is supposed to offer us a 15% discounted rate on service. This doesn't really help though when their services charges are ridiculously overpriced. I was charged $275.73 for "diagnostic, reset water closet with seal" - which basically is a translation for removing the toilet and resealing it. I had "diagnosed" the problem by pointing out that the toilet was wobbly. Then I was charged $364.51 for a toilet flange replacement. I have since called my brother-in-law, who is a contractor, and he says that it should have have cost $200.... $400 max. $650 for a toilet flange replacement is way overpriced according to everything I find on the web as well. I was told that the customer service manager would call me back last week... still no response. Very disappointed.
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