I purchased a couch and love seat from this place in April of this year, note that it is now only October. This past weekend I noticed 2 different places where the leather is actually rubbing off of the couch. The spots are right where the recliners hit the floor as they are pushed back into the sofa. Remember - this is LEATHER. It's supposed to be durable. The delivery guys had to actually take the sofa apart to get it into the house. Fast forward to me calling to talk to somebody about the warranty that we were told over and over again, by some pushy woman, was a 1 year full warranty. Anything rips, tears, breaks, falls apart - just call and they will take care of it. Well here I am - with a couch that has leather completely rubbed off and the woman at ""customer service"" (if you could call it that) told me to that ""obviously pet damage is never covered. i don't care where you shop."" Guess what?! This isn't pet damage - she just assumed so. Then she told me to take a picture and email it to her so they can determine how to proceed. They will know how to proceed when I go down there this weekend with a not so happy significant other. For paying over $2000 for these stupid pieces of furniture, they better make this right. \r
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Oh, and have I mentioned that I will NEVER, EVER, be purchasing furniture from this store again?
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