The person who checked me in, was excellent professional and kind. My car was completed quicker than anticipated, however due to the Service Mgr at this location, I will NEVER return. He was rude and condescending to me. While in the waiting room, he yelled and berated his staff, in front of customers. He is obnoxious, unprofessional and a bully!! He is the reason I will not return. The sales department is great, I bought 2 previous cars from Springfield in 2005 and 2007 and most of the rest of the staff are kind and friendly.
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