Attention HOAs, Patrol One does NOT care what is best for homeowners. These folks are completely unprofessional, they will upset your owners and make extra work for you. Worse, depending on your contract, they'll probably charge you extra for the effort while collecting a kickback from the towing company.\r
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They recently towed the car of a homeowner that had a parking pass displayed in the windshield. They claimed the pass was invalid because of a transposition of a couple numbers on the license plate even though the make, model and color of the car matched. \r
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Wait, it gets worse. The previous week they had cited the same car in the same spot. We called to ask why, and they claimed they had no record of the citation. Thus, they prevented us from complying with the rules by withholding information.\r
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They towed the card because they wanted to . . .\r
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1 - They could have written a note on the citation about the transposition - but chose not to\r
2 - They could have answered our question when we called - but chose not to\r
3 - They could have knocked on the door instead of towing - but chose not to\r
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So, despite making every effort to follow the rules (contrary to the Patrol One response) the car was towed. If Patrol One had been professional just once out of three opportunities that would not have happened. \r
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Why would they do this? Simple, most companies that service HOAs charge extra every time they have to do something. Write an extra letter, get an extra check. Tow an extra car, make an extra buck.\r
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Avoid Patrol One at all costs!\r
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