I have had no issues getting repair work done since becoming a customer of VW of Duluth. I recently had a scheduled service--everything was clearly explained and understood prior. Very friendly staff.
Going into the service I noted that the check engine light was one and had been on for a short period. After the service was complete, I asked about the cause for the light. The service manager indicated that it was recommended to change a plug. Instead of doing it while servicing the vehicle (or asking me if I wanted to have it done upon discovery during the service), I became aware of it at the end of the service and had to ask them to bring it back and change the plug so I did not have to come back. Nothing major, by any means, but it took a little more time than I had expected.
Other than that, shuttle service to/from the mall and other places was good. Shuttle car was clean. Very knowledgeable staff. Car was washed nicely when received back. Recommendation about body work through a authorized VW bodyshop (for a minor mishap) was relevant. Nice facility.
This is a far cry better than other VW dealerships in the region, for service work.
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