On Friday September 27th at approximately 4:30pm I walked in to the Auto Thunder store on Spencer Hwy in Pasadena, Texas to inquire about installing a Marine grade (waterproof) audio system on my 2013 Kawasaki Jet Ski. I explained to the clerk that it needed to be a marine grade install in order to survive the saltwater conditions, he agreed. We discussed various options of components and their power output for a louder, clearer sound. We discussed where I wanted the speakers installed and where I wanted the AMP installed and where I wanted the wires run. I explained that it all had to be very secure in its installation due to the brutal beating that a Jet Ski goes through especially at 65 MPH, again he agreed. After nearly 30 minutes of discussion, we decided on the system to be installed based on the information he provided to me. Due to the fact that he didn’t have the color of my choice, he said he would install what he had and would replace the speakers when the colors I wanted arrived. I indicated that I would return on Monday to leave the Jet Ski with him as I wanted to use the Jet Ski for the coming weekend. He assured me that he could get the install completed by 7pm that same evening. I questioned him on his ability to do so because I had dinner reservations at 8pm in Houston. He assured me that it could be done. He indicated that there were 4 employees he could put on it to get it done by 7pm because he had no other business at the time. I left the Jet Ski with him and continued running my errands. I arrived back at Auto Thunder at 7pm and they were still working on it. As I observed the installation I began to notice issues with the install. I questioned a few issues and was informed that this was the way it is supposed to be installed. After several debates about their procedures he agreed to redo one of the wire runs. He indicated that I could return on Monday for them to fix any other issues. It wasn’t until 7:45pm that it was ready. I took the Jet Ski home and put it in the garage and headed off to dinner. The next morning around 7am I took the Jet Ski out to get it ready for the days ride and was too scared to use the Jet Ski in fear of doing damage to the AMP as it was not adequately secured. I began to look at the rest of the install and noticed an issue with everything I looked at. I decided to take it to a different Audio install company and asked them to review the work. They determined that every aspect of the install was incorrect and substandard. To be fair, I searched out a second audio install company and was again informed that it was a very poor installation. On Monday morning, September 30th, I returned to Auto Thunder to discuss the issues that I and two other Audio installation companies had with the install. I was asked to leave.
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