I had booked an appointment for a diagnosis of a check engine light for 3:30pm on a Monday. Upon arrival I was informed that their techs go home at 4pm and they didn't know if they could fit me in. After assuring them that they would, as I had an appointment, they accommodated me. Beyond that, after the diagnosis they kept the tech there to fix my problem, and extra 45 minutes. Which I felt was an appropriate response.
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