I just had the most HORRIBLE experience here! I was a new patient and hadn't had any major issues with them until now. (This was my second visit). I purposely scheduled my apppointment for the time during my lunch break from work (as I have limited time available) and arrived 5 minutes early. \r
I didn't have to wait long before being called back by a nurse (to have urine and blood pressure taken, etc.) but immediately after was asked to wait in another area for an exam room to become available--about 30 minutes! When I was finally brought back to an exam room, they told me that I wouldn't need to undress (isn't that neccessary for an exam?) but the doctor would be in shortly. I proceeded to wait another 30 minutes and finally decided to leave. I'm not sure what was going on that they were so busy, or why they thought I made an appointment just to TALK to a Doctor (I could've done that over the phone). I feel that the extreme wait, plus the fact that they hadn't even intended to address my questions/concerns by performing an exam or conducting any tests was very disrespectful to me and inconsiderate of my time. I wonder how much longer they would have kept me waiting during my workday if I hadn't decided to leave?! \r
*Also, just a bizarre sidenote, but while I was waiting in the exam room I could hear moaning noises (like someone was having an orgasm) in another room--So strange! I didn't know a Pap smear was enjoyable for some?! Needless to say, they wasted nearly two hours of my valuable time and clearly didn't think I was important enough to be seen (or my concerns not significant enough to address) so I'll be looking for a new OBGYN. \r
I should also add that there was another time that I tried to call and make an appointment due to some unusual symptoms I was experiencing, and instead the receptionist said I should be fine and could just stop into the lab downstairs for some tests to be sure. She said that they would fax the lab request directly to the lab in the building, but when I arrived they claimed they hadn't received anything. So I had to go upstairs to hunt one down and try to make it back before closing, after already racing to get there). I appreciate that they were trying to make it more convenient for me, but they overpromised and then didn't deliver so they really just made it more inconvenient and frustrating. While most of the staff is very friendly, overall it seems very disorganized there and I don't sense any genuine concern for their patients here.
more