I am not sure what MaryKatherine C's experience was all about, but I started going to Once Upon a Child about a month ago. I shop there as well as sell my 4 kids' clothes. The customer service is always outstanding every time I go in there. If I am looking for something, one of the employees always helps me look for it instead of just telling me where to find it. I live near one of the other Once Upon A Child stores. In fact within 3 miles of it. I prefer to drive to the Once Upon a child in franklin just for the customer service. Being a single mom I am on a budget, so most of the closthes I buy my kids are not top name brand. Every time I bring my clothes to the franklin store they buy them. They do give me back some things but alwways tell my why. I have been told it is because they have a stain or not the season they want. I am always ok with that. I don't want to buy things for my kids that have stains on them. why would i want someone else to buy my kids stained clothes. even if it is a stain i didn't really see when i brought the clothes in. i just bought a winter coat for my 10 year old that was 8 dollars. i am very happy with their prices. SHopping for 4 kids I have picked through the clothes and have found name brand and low brand things. The workers there are always smiling and talking to me when I check out. In the month i shopped there nobody has ever been rude to me. I tell everyone about this new store and tell them to go there. I wish there bow prices were a little lower so I could buy more for my 2 girls tho. that is the only thing for me.
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