I called North Ridge Yamaha during a recent snow storm while sitting on the side of County Line Rd in Geneva, Ohio. I was about 8 mins away from their shop. It was 12 degrees outside and a blizzard. My cell phone was about to die while I was on hold for Joe I was told. I was left on hold the first time for 9 min and 30 secs before I had to hand up and try my call again. This time Jill answered. I explained my situation and also expressed the urgency due to the weather conditions and my phone battery level. I asked if she could run a replacement belt to me. She said that could be done and then took my cell number and stated she would call me if there was a problem with them getting the belt to me. I waited 37 mins before calling Jill back to see whats going on. I got Jill again,she told me that they were really busy and she didn't have time to call me back( I'm stranded on the side of the road in a blizzard) and she knows this. She told me then they could not bring me the belt. I waited
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