I had numerous issues with the staff and service throughout my entire Invisalign treatment. No one listens to you and everyone is completely inadequate. In order to receive your last Invisalign tray, you must pay off your balance. I was told a balance, and I paid it. An entire year later I received a letter saying I still owed money, not to mention a year's worth of late fees. Another irritating thing to keep in mind is you'll always wait a good 30-45 minutes after your scheduled appointment time before you're finally seen.
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