Darryl presented himself well, explained his service and what to expect during the process. Was somewhat surprised when he wanted to use our vacuum cleaner instead of providing his own - certainly not a big issue, but, when we had our carpets cleaned by other companies they brought and used their own equipment - thought this was more the norm. Like having a plumber ask to use your wrenches. A very minor issue though and has nothing to do with my opinion on this service. Carpets appear clean and meet my expectation.
RESPONSE FROM Crystal Crystal Carpet Care:
Thank you so much for your comments Mr. Smith.
So wonderful to service you in your home.
We most apologize for not communicating the fact that our vacuuming the carpet for you was a valued added courtesy.
As onlined in the two (2) pre-service instructions emailed sent to all customers, it is alway best for customers to pre-vacuum the carpet prior to service technician arriving. Yesterday, upon moving furniture there were several areas that were not vacuumed at that required attention.
Normally the customer takes care of the vacuuming; or pay for the additional service upon request (at such time we bring our professional hosptial grade vacuums).
Being considerate of a senior person, yesterday the technician was understanding and more than courtesy to perform this extra service for you, without charge and without asking you to help get it done. Again, we are accustomer to customers being grateful for the offer as it is (was) not part of the servie.
However, please know that if a customer orders or request vacuuming, we always bring a professional hospital grade vacuum made by Windsor. But, all to often customers prefer to avoid the extra cost; and, therefore throughly vacuum the carpets and rugs themselves.
We apologize for not better presenting the courtesy and value added service, as we are sure you would appreciate the extra time, effort and expense it took to vacuum the two rooms - which was done to deliever better results. We ment to serve, not to offend.
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